Customer Service Questionnaire

All information is optional, but we would like to respond with corrective action, if necessary.

Company
First Name
Last Name
Phone
Email

For each Question below, circle the number to the right that best fits your answer.	W O R L D C L A S S		C O M P E T I T I V E		M E D I O C R E
1. How do you feel about our customer service?	5	4	3	2	1
2. How would you rate the value we deliver?	5	4	3	2	1
3. How do you rate our scheduling/lead times?	5	4	3	2	1
4. What do you feel about the quality of our products?	5	4	3	2	1
5. How do you rate our shipping/deliveries department?	5	4	3	2	1
6. How would you rate our sales team response time?	5	4	3	2	1
7. How is our response time for expediting orders?	5	4	3	2	1
8. What is your overall perception of PPF?	5	4	3	2	1

Please check as many words below that you feel describes PPF overall.
Value-added	Innovative	Responsible
Reactive	Careless	Difficult
Excellence	Dependable	Service-Oriented
Mediocre	Troublesome	Aggravating
Economical	Proactive	Average
Acceptable	Neglectful	Annoying

Please check the areas you feel we need improvement.
Customer Service	Tooling	Sales
Scheduling	Quality Assurance	Shipping
Accounting

What can we do to offer greater value?

Please tell us how you feel we compare to our competition.

We appreciate your input. Thank you for taking the time to fill out this survey. This helps our company improve our services.